Customer Relations Representative - State Farm Agent Team Member
Germantown - MD
Customer Relations Representative - State Farm Agent Team Member
Full Time • Germantown - MD
Responsive recruiter
Replies within 24 hours
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
About our Agency:
I’ve been a State Farm agent in Germantown, MD for four years, but this community has been home for much longer — I lived here for 14 years and even went to high school here. Before opening my agency, I spent seven years as a bank manager and, before that, managed a health club in Gaithersburg. With about 20 years of experience in sales and customer service, I understand the importance of consistency, hard work, and building genuine relationships.
I’ve been a State Farm agent in Germantown, MD for four years, but this community has been home for much longer — I lived here for 14 years and even went to high school here. Before opening my agency, I spent seven years as a bank manager and, before that, managed a health club in Gaithersburg. With about 20 years of experience in sales and customer service, I understand the importance of consistency, hard work, and building genuine relationships.
Our team of six shares that same philosophy — that anyone can achieve their goals with dedication and the right mindset. We focus on coaching, development, and accountability. I’m looking for someone coachable, willing to learn, and ready to take action. Skills can be taught, but drive and a positive attitude are what truly lead to success.
We offer 10 personal days off, a local gym membership, salary plus commission and monthly bonuses, as well as quarterly bonuses that can total around $6,000 per year. If you’re looking for a supportive, growth-oriented environment where effort is recognized and rewarded, this could be a great place for you to build your career.
ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Miguel Malca - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
As an Customer Relations Representative - State Farm Agent Team Member for Miguel Malca - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Promote successful and long-lasting customer relations.
QUALIFICATIONS:
- Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
- Experience managing client relationships is preferred
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal, and listening
- Dedicated to customer service
- Able to anticipate customer needs
- Able to effectively relate to a customer
- Bilingual Spanish (required)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
Compensación: $65,000.00 - $75,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Germantown, MD and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Join a fun and flexible workspace with a growing team